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Warranties & Returns

Returns

Dry Goods: Dry goods in original condition can be returned for a full refund within 7 days of purchase. After 7 days, a store credit will be issued.  Please have your original receipt on hand, though we can do a return without a receipt if you've made the purchase using your Parkway Points Account.

Plants: Plants in original condition can be returned for a full refund within 24 hours of purchase.  Please have your original receipt on hand, though we can do a return without a receipt if you've made the purchase using your Parkway Points Account.

Warranties

The quality and proper care of plant material is carefully controlled by our Garden Centre to ensure healthy, vibrant plants.  It is the RESP0NSIBILITY of the buyer to encourage and maintain a healthy growing environment.  Failure to provide the following conditions may INVALIDATE THE WARRANTY.

  • Proper soil and light conditions for the plant in the growing area
  • Prompt planting.
  • Provide proper staking and support
  • Initial watering at time of planting
  • Proper method of watering and control of the amount of water being applied
  • Provide a mulched, weed free area around the base of the plant.
  • Provide adequate winter protection for plants sensitive to winters in Southwestern Ontario. 

If you notice any problems with your plants, please contact our Garden Centre staff promptly.  We will be happy to provide assistance and information to help your plants survive and flourish.

  • Perennials, Fruits and Roses are covered for the current growing season (spring until first Frost)   
  • *Warranty on Perennials and Nursery stock covers exchange for a replacement plant or store credit in the amount equal to the plant being returned.
  • Replacement plant is not guaranteed!
  • As of September 15th, Perennials, Trees, and Shrubs are no longer warranted and are Final Sale.
  • Tropicals, Succulents, Annuals and Seasonal plants are not covered under warranty
  • Replacements don't apply to annuals/seasonal plants, or tropicals that exceed 24 hours of purchase.
  • Delivery is NOT guaranteed 
  • Sale items are NOT guaranteed 

Our guarantee does NOT cover damage caused by severe weather such as winter desiccation, drought, animal damage, improper herbicide use, exposure to salt, premature planting in cold weather, exposing greenhouse tender plants to cold temperatures, physical damage during handling and transportation.

If you wish to claim a warranty on a tree, shrub, or perennial that has died, take a picture of the deceased plant. Please do not bring the plant back to the greenhouse. Photos may be sent to nursery@parkwaygardens.ca or shown to a staff member in person.

No monetary refund is applicable to either the Perennial or Nursery warranty.

Discounts

Parkway provides a 15 % discount to Seniors every Tuesday.  Horticultural groups upon proof of membership, receive a 15 % discount any day.  This discount is available on all items unless already discounted.  The larger discount will be applied.

Parkway does not offer discounts for:

  • Discounted prices for sales which start after the date of purchase.
  • Price matching
  • Stacking discounts - The larger discount will be applied.