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Delivery Policy

  1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the cost of the item, using the original method of payment. Deliveries are made by Parkway staff and not a courier or postal service. We are unable to ship any of our products. As well, Gift Cards purchsed online are not available for in-store pickup, they must be mailed via Canada Post.
  1. Delivery Pricing
Deliveries are not available on orders under $150. Any Wire Basket requires at least 2 people with a charge of $180. Orders Between $150-500 requiring only 1 person has a charge of $30. Orders over $500 do not have a delivery charge. Please note that delivery service does not include installation of material, moving material into backyards or remote locations, or removing material from the property.
  1. Delivery Locations
Items are only available for delivery to addresses in London, Ontario and the surrounding area. This includes Arva, Ilderton, Komoka, Mount Brydges and Delaware.  If you place a delivery for any address outside of the listed areas you will be given the option of curbside pickup or a full refund. If you are receiving your order at an apartment building or condo you will be asked to meet the delivery driver at the main entrance.  
  1. Delivery Date and Time

An estimated delivery window will be provided to you once your order is placed. Deliveries will be made Monday to Saturday between 9AM and 5PM.  We do not offer same day delivery and it is not always possible to guarantee next day delivery due to high order volumes. 

  1. Delivery of Sensitive Plant Material

During fall and winter months we will not leave sensitive plant material outside for any length of time. You must be home at the time of delivery to bring the delivery indoors. Sensitive plant material includes tropicals, succulents and poinsettias. You will be notified by email if you must be home to receive your delivery. If you cannot be there to receive the delivery during the window provided, you must respond to our email and ask to reschedule. If we attempt delivery of sensitive plant material and you are not there to receive it we will reschedule your delivery and you will be charged an additional $15 to cover the cost of a second delivery, regardless of if you qualified for free shipping. 

  1. If there is an Issue With Your Order 

Please notify us as soon as possible if there is an issue with your order. If there are items missing from your order or you received the wrong items we will deliver the correct product without an additional charge. 

  1. Warranties and Returns

Please refer to our warranty page for further information. If a delivered item is eligible for a return you will need to bring it to the store yourself. We are not able to pick up returns. 

  1. Restocking Fee

If you choose to cancel your order after it has been sent out for delivery you will be charged a restocking fee equal to 10% of your order total including taxes. This fee will be deducted from your total return amount.

   9. Rescheduled Deliveries due to Weather or Other Issues

In the event of inclement weather, vehicle breakdowns or driver illness all scheduled deliveries will be moved to another delivery date. Customers will be contacted as soon as possible and we will do our best to find a convenient delivery date.