Return Policy

For items that have been delivered and are being returned, the portion of the shipping cost applicable to the item(s) being returned will not be refunded. Returns must be done in store with receipt present, refusal can be given if the proper receipt isn't presented. 24-hour return on plant material and a 7 day return period for dry good materials. Plant and dry good material must be returned in original condition. If the order is cancelled or cannot be delivered or picked up within 48 hours, the original purchase price will be refunded less a 15% restocking fee. Clearance items are final sale.

No discounts will be applied to online purchases.

 

Plant Warranty

We provide quality plants in good condition. We are responsible for plant care at the garden centre. You are responsible for plant care after leaving the nursery. Nursery Stock (trees and shrubs) are guaranteed one year from purchase date. Perennials are guaranteed for the current growing season. Tropicals, houseplants, bonsai, annuals, hanging baskets, planters, seeds, bulbs and Poinsettias are not covered under our guarantee.

Our guarantee is for a plant of equal value subject to the presentation of our receipt and the dead plant. 

 

Delivery Policy

A $25 flat rate will be applied to all deliveries. Delivery is limited to London, Ontario and surrounding area (20 km radius). Larger orders may require additional delivery fees. If the item is non-deliverable a $25 re-delivery fee will be charged. Item may be picked up in store with no charge within 24 hours from original delivery date.