Delivery & Shipping Policy
Parkway Garden Centre Delivery Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the cost of the item, using the original method of payment. Deliveries are made by Parkway staff and not a courier or postal service. We are unable to ship any of our products.
Delivery Pricing
Deliveries are not available on orders under $200 Wire Basket tree deliveries require at least 2 people with a charge of $360. Orders between $200 - 750 requiring only 1 person have a base charge of $30. Orders over $750 do not have a delivery charge. Please note that delivery service does not include installation of material, moving material into backyards on elevators, remote locations or removing material from the property.
Delivery Locations
Items are only available for delivery to addresses in London, Ontario and the surrounding area. This includes Arva, Ilderton, Komoka, Mount Brydges, and Delaware. If you place a delivery for any address outside of the listed areas, you will be given the option of curbside pickup or a full refund. If you are receiving your order at an apartment building or condo, you will be asked to meet the delivery driver at the main entrance.
Delivery Date and Time
An estimated delivery window will be provided to you once your order is placed. Deliveries will be made Monday to Friday between 9AM and 5PM. We do not offer same day delivery and it is not always possible to guarantee next day delivery due to high order volumes.
Delivery of Sensitive Plant Material
During fall and winter months, we will not leave sensitive plant material outside for any length of time. You must be home at the time of delivery to bring the delivery indoors. Sensitive plant material includes tropical plants, succulents and poinsettias. You will be notified by email if you must be home to receive your delivery. If you cannot be there to receive the delivery during the window provided, you must respond to our email and ask to reschedule. If we attempt delivery of sensitive plant material and you are not there to receive it, we will reschedule your delivery and you will be charged an additional $15 to cover the cost of a second delivery, regardless of if you qualified for free shipping.
Issues With Your Order
Please notify us as soon as possible if there is an issue with your order. If there are items missing from your order or you received the wrong items, we will deliver the correct product without an additional charge.
Warranties and Returns
Please refer to our warranty page for further information. If a delivered item is eligible for a return, you will need to bring it to the store yourself. We are not able to pick up returns.
Restocking Fee
If you choose to cancel your order after it has been sent out for delivery, you will be charged a restocking fee equal to 10% of your order total including taxes. This fee will be deducted from your total return amount.
Rescheduled Deliveries due to Weather or Other Issues
In the event of inclement weather, vehicle breakdowns or driver illness, all scheduled deliveries will be moved to another delivery date. Customers will be contacted as soon as possible and we will do our best to find a convenient delivery date.
Magnolia Boutique Shipping Policy
Order Processing
We strive to process and ship orders within 1-3 business days. Shipping times vary based on region. We use auto-calculated rates with Canada Post and other courier services like Purolator and FedEx. You will receive an email notification when your order has been shipped.
Shipping Methods
We offer standard and expedited shipping options. The available methods and their estimated delivery times will be displayed at checkout.
Shipping Costs
Shipping costs are calculated based on the weight of your order and your location. The exact cost will be shown at checkout before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress on the carrier's website.
Shipping Locations
We ship online orders within Canada at this time. Please note that we may not be able to ship to P.O. boxes or APO/FPO addresses.
International Shipping
At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.
Customs, Duties, and Taxes
For shipments outside of Ontario, the recipient may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Local Pick-Up
We offer local pickup at 1473 Gainsborough Road, London, Ontario. You will receive an email notification when your order is ready to be collected. Please bring a valid ID when picking up your order.
Shipping Restrictions
Certain products may not be eligible for shipping due to size, weight, or other restrictions. These items will be clearly marked on our website.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue.
Environmental Commitment
We are committed to reducing our environmental impact. Where possible, we use eco-friendly packaging materials and optimize our shipping processes to reduce carbon emissions.
Last updated on April 9, 2025