Refund & Warranty Policies

Dry Goods Returns

  • Eligible items: soil, fertilizers, garden tools and supplies, pottery, wall art, decor

  • Full refund within 7 days of purchase if in original condition

  • After 7 days, store credit will be issued

  • Items must be returned in purchased condition

  • Original receipt required, unless purchase was made using Parkway Points Account

Plant Returns and Warranty

Warranty Periods

  • Trees and Shrubs: 1 year from date of purchase

  • Perennials, Fruits, and Roses: Current growing season (spring until first frost)

  • Tropicals, Succulents, Annuals, and Seasonal plants: 24 hours from purchase

Note: Effective September 15th annually, all Perennials, Trees, and Shrubs become FINAL SALE with no warranty coverage.

Warranty Coverage

  • Eligible plants: Exchange for a replacement plant or store credit equal to the returned plant's value

  • No monetary refunds available

  • Exact replacement plants are not guaranteed and will be handled case-by-case

Customer Responsibilities

To maintain warranty validity, customers must provide:

  1. Proper soil and light conditions

  2. Prompt planting

  3. Proper staking and support

  4. Initial watering at planting time

  5. Correct watering method and amount

  6. Mulched, weed-free area around plant base

  7. Adequate winter protection for sensitive plants in Southwestern Ontario

Warranty Exclusions

  • Damage from severe weather (winter desiccation, drought)

  • Animal damage

  • Improper herbicide use

  • Salt exposure

  • Premature cold-weather planting

  • Exposing greenhouse-tender plants to cold

  • Physical damage during handling/transportation

  • Delivered items

  • Sale items

Claiming Your Warranty

If a covered plant dies:

  1. Take a picture of the deceased plant

  2. Email the photo to nursery@parkwaygardens.ca OR

  3. Show the photo to a staff member in person

  4. If possible, bring the plant to the garden centre

Note: Do not bring trees, shrubs, or perennials back without prior approval.

Additional Notes

  • Contact Garden Centre staff promptly if you notice any plant problems

  • Staff can provide assistance and information to help plants survive and flourish

  • Delivery is not guaranteed

Magnolia Boutique Returns & Exchanges

In Person Shopping: We will accept in person shopping returns of full priced unworn, unwashed merchandise within 7 days of purchase.

Online Orders: We will accept returns of full-priced unworn, unwashed merchandise with all tags attached and a copy of your packing slip within 14 days of receiving your item(s) for a full refund.

Please note: All sale merchandise is FINAL SALE.

Notice must be given to magnolia@parkwaygardens.ca  to obtain a return authorization number within 2 days of receipt of your product. 

All returns are at the cost of the buyer. We recommend returning your item(s) to us via tracked shipping. Your refund will be processed within 7 business days of your package's arrival. If there is a refund due, a credit will be issued in the original form of payment.

Shipping charges for returned merchandise are NON-REFUNDABLE.

Please send returns to:

Magnolia Boutique - Parkway Gardens

1473 Gainsborough Road

London ON N6H 5L1

Canada

Gift Cards

Both online and in-store gift cards are FINAL SALE.

Workshops & Events

All ticket purchases are FINAL SALE.

Note: For returns without a receipt, customers must have made the purchase using their Parkway Points Account.


Last updated on March 3, 2025